Cloud-based session logging, 3-year immutable records, and subscription management built specifically for Kenyan cyber cafés under Communications Authority requirements.
Start 14-Day Free Trial →The Communications Authority of Kenya (CA) has introduced new licensing conditions for Public Communications Access Centres (cyber cafés, telephone bureaus and similar facilities). Operators must now register customers and keep basic session logs that can be produced during inspections, audits or investigations.
What the directive requires:
Important: The rules do not require you to store customers’ browsing history. Only identity and session timing linked to a terminal are needed for compliance.
Non-compliance can attract regulatory penalties (including significant fines) and may risk suspension. CyberCafe Manager is built so you can meet these obligations with minimal daily effort.
Session logs, terminal identity and 3-year retention are designed around the new Public Communications Access Centre licence conditions.
Completed sessions cannot be edited or deleted. You can confidently present records during an inspection without fear of gaps or tampering.
Logs are stored securely in the cloud. Access them from any device for audits, reports or when CA officers visit your premises.
A lightweight agent on each PC automatically reports sessions. No manual spreadsheets or paper books that get lost or incomplete.
Search by date or terminal and export to CSV or PDF in seconds — ready to hand over when requested.
Focus on serving customers. The system handles logging, retention and readiness for compliance checks in the background.
Every computer session is automatically recorded with start/end time, duration, and computer identity.
Completed sessions cannot be edited or deleted. Snapshots preserve history even if PCs are renamed.
Meet Communications Authority requirements with searchable archives retained for three years.
Lightweight agent runs on each terminal and reports sessions securely to the cloud.
Search by terminal or date range. Export to CSV or PDF for audits and inspections.
Simple monthly or yearly plans. Activate terminals instantly after payment confirmation.
or KES 5,000/year
10 terminals
or KES 15,000/year
30 terminals
or KES 35,000/year
100 terminals
Everything you need to know about CA compliance and how CyberCafe Manager helps.
Under the new Public Communications Access Centre (PCAC) licence conditions, operators must:
• Put in place a mechanism for registering customers
• Maintain basic user logs of service usage (terminal ID, session start and end time)
• Keep relevant records for a minimum of three years
• Provide records and grant access when CA officers need them for inspection, audit or investigation
Browsing history is not required. The focus is on who used which computer and when.
No. The Communications Authority has clarified that the requirement for basic user logs does not extend to a customer’s browsing history or private communications. Only session metadata (terminal and times) linked to registration is needed for the basic compliance log.
A minimum of three years from the date the records are created. CyberCafe Manager retains completed session data so you can search and export it within that period for inspections or investigations.
Failure to meet the licence conditions can lead to regulatory action. Reported penalties include fines (for example a minimum of KSh 500,000 or a percentage of annual turnover) and, in serious cases, suspension or other enforcement measures. Keeping proper session logs protects both your business and your ability to cooperate with lawful requests.
Our Windows agent runs on each café PC and automatically records session start and end times together with terminal identity. Logs are sent securely to the cloud, stored in an immutable form, and retained so you can produce them for the required period. You can search by date or terminal and export CSV/PDF reports when CA officers or other authorities request information.
The core product focuses on reliable session logging (terminal + start/end times) and long-term retention — the technical backbone of the CA log requirement. Customer registration (name, ID number, etc.) can be done at the counter using your existing process or simple forms; the system then links the session to the terminal that was used. This keeps the technical logging accurate and automatic while you control the registration workflow that fits your café.
You can, but paper and spreadsheets are easy to lose, incomplete, or disputed during an inspection. Automated, immutable cloud logs give you a consistent, searchable, and exportable trail that is far stronger evidence of compliance and much less daily work.
Most cafés can be running within a short time: create your account, choose a plan, install the lightweight Windows agent on each terminal, and start logging. There is a 14-day free trial so you can test everything before committing.
Session data is transmitted securely and stored in the cloud with access controls. Completed records are designed to be immutable so they cannot be quietly altered. You remain responsible for protecting any personal data you collect at the counter in line with applicable data-protection laws.
CyberCafe Manager is developed by Alientec Computers & ICT Centre specifically for Kenyan cyber cafés that need practical, affordable tools to meet Communications Authority requirements.